Last updated January 01, 2022
Although we sincerely hope you will adore your Headteacherchat purchase, if you aren't completely satisfied, don't worry - we provide returns or exchanges on unused items if returned within 14 days of your delivery date. If you are beyond these deadlines, we are sorry but we are unable to provide you with a refund or exchange.
To return an item, please email customer service at firstname.lastname@example.org with the reason for the return. Then, place the item securely in its original packaging, and mail your return to the following address:
29 Constable Road
Norwich, Norfolk NR4 6RW
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS The following items cannot be returned or exchanged:
● PDF items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: