NetSupport ServiceDesk
With helpdesk and ticketing tools, schools can effortlessly track, organise, manage and answer the toughest support challenges, helping to minimise downtime and its associated disruption to teachers and students.
What do they do?
NetSupport ServiceDesk is a cloud-based ITIL service management software that enables schools and businesses to efficiently manage IT support requests. It includes features such as a web-based help desk portal, automated workflows, asset management, and reporting tools.
How can they help?
Web-based help desk portal that allows users to log support tickets from anywhere, at any time. Automated workflows to streamline the support ticket process and ensure requests are resolved quickly and efficiently. Asset management tools to track hardware and software inventory, ensuring that all equipment is accounted for and up-to-date. Reporting tools to analyse support requests, identify trends, and improve IT service delivery. Customisable user interface to match a school or business' branding and personalise the help desk portal for end-users.
What do we think?
HeadteacherChat recommends NetSupport ServiceDesk for schools looking to streamline their IT support processes and improve service delivery. The automated workflows and asset management features make it easy to manage support requests and keep track of hardware and software inventory. The customisable user interface is also a great feature, allowing schools to personalise the help desk portal for their end-users.
Top testimonial
"The product is extremely user-friendly, the interface is simple to use and has improved our IT support immensely." - IT Manager, College "NetSupport ServiceDesk allows us to capture all support requests, ensuring that they are dealt with in a timely and efficient manner. It also provides excellent reporting to monitor and review support requests." - Network Manager, County Council